Question 1

Does insurance cover biohazard or trauma cleanup?

Accepted Answer

Often, yes. Homeowners' policies frequently cover biohazard remediation after a trauma or unattended death, and many cover rodent contamination cleanup. We document conditions before, during, and after the work and bill carriers directly where the policy allows. You remain responsible for deductibles and anything the carrier denies.

Question 2

How fast can you get here?

Accepted Answer

We answer the phone at any hour and a specialist, not an answering service, takes the call. Arrival depends on crew availability, your distance from Austin, and what the site needs. We will give you a real window on the call rather than a number that sounds good.

Question 3

What does a job cost?

Accepted Answer

Estimates are free, by phone or on site. Price depends on the size of the affected area, how much material has to be removed, whether contamination reached subfloor, insulation, or ductwork, and what disposal the waste requires. We put the scope in writing before we start.

Question 4

Will the neighbors know?

Accepted Answer

Our vehicles and uniforms carry no graphic markings describing the work. We do not discuss a job with anyone outside the crew and the people you authorize, and we do not use photographs of your property in marketing without written permission.

Question 5

What has to be thrown away?

Accepted Answer

Porous materials that have absorbed biological material, chemicals, or infestation waste usually cannot be salvaged: carpet and pad, mattresses, upholstered furniture, contaminated drywall and insulation, cardboard. Hard, non-porous surfaces can normally be cleaned and disinfected. We identify what is slated for disposal before it leaves, where circumstances allow.

Question 6

Can you help with insulation and ductwork?

Accepted Answer

Yes. Insulation removal and replacement is part of what we do on infestation jobs, because contaminated insulation cannot be cleaned in place. If rodents reached the HVAC system, that has to be addressed or the system keeps redistributing contaminated dust.

Question 7

Do you handle the property afterward?

Accepted Answer

If a family does not want to repair, clean out, or list the house, we buy properties as-is for cash. No repairs, no cleanout, no agent fees. It is a separate conversation from the remediation and there is no obligation either way.

Question 8

Where do you work?

Accepted Answer

Austin and Central Texas. Call and we will tell you straight whether your address is inside our range.